FAQ

1. Do I Need to Have an Account to Order?

No, You can also place an order as guest, But there are some perks of having an account with us,

  • Quick Checkout,
  • Easy to track and view your order, 
  • Receive updates from us regarding new product releases, special promotion and discounts.

2. What payment Methods do you accept?

We accept all Major Credit, Debit cards (Visa, Mastercard, Discover, AMEX, JCB) and PayPal Payments.

3. How secure is my online order?

Our web site is SSL secured Web page. At checkout you will be taken to the Bank Secured Payment Processing page. All the Payment information such as Credit card, Debit card, PayPal etc are entered into a SSL secured web page, is SSL- encrypted and sent directly to the payment processing bank network. No payment information such as (Credit card, Debit card, PayPal) will be stored in our servers.

4. Are there any exchange rates?

We process all our transactions in US Dollars, If you are making payment through Credit/Debit Card or PayPal etc issued other than USA, in some other currency, your order total will still be processed in US Dollar with the exchange rate applicable on the date your card issuer processes the transaction.

5. How Long does shipping take? 

Shipping time varies depending upon the product, please check under the "SHIPPING section" mentioned in each respective product listing.

6. Can I track my order?

Once the order has been shipped, we will email you the tracking number for your order, you can check the status of your order at the order tracking page within the "Tracking Order" menu provided in the right top corner our website.

7. What if I have missing items in my order?

We make sure that all the orders are double checked before shipping, but if something is still missing! please contact us immediately at rialayinternational@gmail.com. We are here to help you 24/7.

If you have any quires Please feel free to reach us at rialayinternational@gmail.com